Serving Customers Since 1990
Call 1.800.691.7986 or Contact Us Online

Terms of Sale

arrow STANDARD TERMS
arrow PLACING ORDERS
arrow PAYMENT OPTIONS
arrow RETURN POLICY
arrow BUY-BACK POLICY
arrow TRADE-UP POLICY
arrow SERVICE CHARGES
arrow SHIPPING CHARGES

 

STANDARD TERMS

Payment in full prior to delivery

Deposit required on custom orders



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PLACING ORDERS

 

Because we want personal contact with everyone placing an order, we purposely do not have a shopping cart feature on the web site.  Gemological Services is not a mega corporation where the customer's identity is reduced to a number.  Your name is important to us and your personal needs are what we serve.  Gemological Services does not believe that one style or one size should fit all.  Dan Anderson will personally walk you through the order process providing counsel so that you will receive the exact product customized to best meet your needs and fit your budget.  You can either email Dan or call 1-800-691-7986 to initiate an order.  The following links will facilitate this process:

1.   If you are ready to order and have the style number:   Dan@GemologicalServices.com

2.   If you want to create a profile for a future order:   New Customer Profile

3.   If you simply want to ask a question:   Dan@GemologicalServices.com
 

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PAYMENT OPTIONS

CASH   (no service charge)

1.   Cash payments should be made in person only to Daniel Anderson

2.   Gemological Services assumes no responsibility for cash sent through the mail

PERSONAL CHECK   (no service charge)

1.   Please make payable to "Gemological Services"

2.   Mail to:  Gemological Services, P.O. Box 364, Salem, NH  03079

3.   Returned checks for insufficient funds will be subject to a $50 handling fee

4.   Personal checks require a full week to clear before order will be shipped

BANK CHECK or MONEY ORDER   (no service charge)

1.   Please make payable to "Gemological Services"

2.   Mail to:  Gemological Services, P.O. Box 364, Salem, NH  03079

3.   Order is cleared to ship immediately upon receipt of payment

WIRE TRANSFER   (no service charge on domestic wires over  $1000)

1.   For wire routing please email:   Dan@GemologicalServices.com

2.   Order is cleared to ship immediately upon receipt of payment

CREDIT or DEBIT CARDS   (3% service charge)

1.   Secure and private transaction through PayPal

2.   Order is cleared to ship immediately upon receipt of payment

3.   To process credit or debit card payment, please enter the dollar amount below in the box provided

4.   A 3% service charge will be added to this credit/debit card transaction.
      Do you agree to the 3% service charge?
Yes No

5. Please click on the 'Pay Now' button to process your credit/debit card payment with the 3% service charge.

PAYPAL FINANCING    (3% service charge)

1.   Secure and private transaction through PayPal

2.   Order is cleared to ship immediately upon receipt of payment

3.   Click the banner below for details.

4.   To process a financing payment, please enter the dollar amount below in the box provided

5.   A 3% service charge will be added to this finance transaction.
      Do you agree to the 3% service charge?
Yes No

6. Please click on the 'Pay Now' button to process your PayPal finance payment with the 3% service charge. You will need to choose "Bill Me Later" as a payment option.

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RETURN POLICY

RETURNABLE ITEMS (within 10 days of delivery):   100% refund of the purchase price

1.   Items not meeting your expectation for quality or style

2.   Authorization for return is required by email:  Dan@GemologicalServices.com

3.   Customer is responsible for return shipping by registered / insured mail

4.   Request for return authorization must be received within 10 days of delivery

NON-RETURNABLE ITEMS:   Any exceptions must be approved prior to sale

1.   Items that have been personally engraved

2.   Items implementing parts that were purchased elsewhere

3.   Items that have been damaged through abuse

4.   Items that have been altered by another jeweler

CANCELLED ORDERS OR RETURNS DUE TO A BROKEN RELATIONSHIP

1.   Applies to orders cancelled prior to delivery or orders returned within 10 days after delivery

2.   Restocking charge of $100 for stock web orders will be deducted from the refund

3.   Restocking charge of $400 for custom designed orders will be deducted from the refund

4.   Returns after 10 days of delivery wil be subject to the "Buy Back Policy" below

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BUY BACK POLICY

CERTIFIED DIAMONDS RETURNED MORE THAN 10 DAYS AFTER DELIVERY

1.   Buy back at 75% of the purchase price

2.   Cost to replace lost or damaged certificate will be deducted

3.   Cost to recertify diamonds owned over two years will be deducted

MOUNTS, BANDS, AND JEWELRY RETURNED MORE THAN 10 DAYS AFTER DELIVERY

1.   Buy back at 50% of the purchase price

2.   Cost to refinish worn items will be deducted

3.   Cost to restore items to salable condition will be deducted

ITEMS WHICH DO NOT QUALIFY FOR BUY BACK

1.   Items that have been personalized in any way including engraving

2.   Items implementing parts that were purchased elsewhere

3.   Items with significant wear or damage

4.   Items owned more than two years may not be eligible for buy back.

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TRADE-UP POLICY

Gemological Services will accept in trade a diamond you have purchased from us or from any other jeweler at an equally based credit (trade credit at our current selling price) when purchasing a diamond of greater value.

1.   The new diamond must be at least double the value of the trade.

2.   The cost of modifying the mount to accommodate a larger diamond is additional.

3.   The cost of replacing lost, old, or non-existent certification is additional.

4.   Diamonds that are chipped or damaged in any way will not be accepted in trade.

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SERVICE CHARGES

RING SIZING:  Yellow gold with plain shanks under 4-millimeters wide

-0-       Initial sizing on new purchase

$40     Subsequent sizing to reduce (includes refinish)*

$60     Subsequent sizing to enlarge (includes refinish)*

RING SIZING:  White gold with plain shanks under 4-millimeters wide

-0-       Initial sizing on new purchase

$60     Subsequent sizings to reduce (includes refinish & rhodium)*

$80     Subsequent sizing to enlarge (includes refinish & rhodium)*

RING SIZING:  Platinum with plain shanks under 4-millimeters wide

-0-       Initial sizing on new purchase

$75     Subsequent sizings to reduce (includes refinish & rhodium)*

$150   Subsequent sizing to enlarge (includes refinish & rhodium)*

*NOTE:   Additional charge for rings with shanks over 4 millimeters in width, rings needing size adjustments of over two sizes, rings with stones set in the shank, rings with fancy shanks, or rings requiring additional work.  Please call or email for estimates.


COMMON SERVICES

$40     Refinish

$40     Titen stone

$40     Realign bent prongs
 

REPAIR SERVICES

Estimates will be quoted on all other repairs.  No job is to small or to big.  Regardless of where you purchased the item, our expert craftsmen can provide a full range of repair and restoration services.

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SHIPPING CHARGES

INITIAL DELIVERY OF NEW ORDERS

-0-       First class mail on items with a value under $200

-0-       First class mail with insurance on items with a value between $200 to $500

-0-       Fedex 2-day delivery on orders with a value over $500

-0-       Fedex overnight delivery on orders with a value over $5000

ALL OTHER DELIVERIES

$10     Insured first class mail - Items valued under $200

$20     Insured first class mail - Items valued from $200 to $500

$30     Fedex 2-day or registered mail - Items valued under $2000

$40     Fedex 2-day or registered mail - Items valued $2000 to $5000

$50     Fedex overnight - Items valued under $2000

$60     Fedex overnight - Items valued $2000 to $5000

$75     Fedex overnight - Items valued $5000 to $7500

$90     Fedex overnight - Items valued $7500 to $9999

CALL  for shipping charges on items over 10k or for other services

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